1. Introduction

The provision of services by EASY TOPUP facilitating the purchase of prepaid mobile and/or data airtime ("Top-up") and prepaid vouchers ("Vouchers") (together the "Products") relating to services to be provided by mobile telephone operators and other third parties through the "EASY TOPUP" mobile applications and your use of the Applications and access to the Services are subject to your acceptance of these terms and conditions ("Agreement" or "Terms"). By using the Applications, you expressly agree to be bound by these Terms.

2. Information About Us

The Applications are operated, and the Services are provided, by EASY TOPUP FZE LLC, incorporated in the UAE with License number: 4425659. Our registered office is at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.

You can contact EASY TOPUP using the Contact Us section on our website or app.

3. Registration

To use the Services, you may elect to register for an Account by providing your email address or phone number and choosing a password. All data provided will be treated in accordance with our Privacy Policy.

You agree that the information supplied on registration will be truthful, accurate and complete. You are entirely responsible for all activities which occur under your account. Login Details may only be used by a single user and are not transferable.

If you are under 16 years of age, you represent to EASY TOPUP that you have obtained a parent/guardian's consent and that your parent/guardian has reviewed and agreed to these Terms prior to using the Applications.

4. Your Data

EASY TOPUP will comply with all applicable data protection laws with regard to relevant data in its possession relating to you. Data collected as part of the Services will be treated in accordance with our Privacy Policy and Cookie Policy.

5. Use of Services and Cost

You agree to use the Applications and Services solely in accordance with these Terms and to comply with applicable law. You may not use the Applications or Services: (i) in violation of any law, statute, rule or regulation; or (ii) in connection with any illegal, fraudulent, offensive, violent, immoral or indecent activity.

The total amount (inclusive of all applicable taxes and charges) will be displayed clearly before you confirm a transaction. If the Top-up you purchase is to be received in a different currency, the payment amount will be subject to the applicable FX rate on the payment date.

6. Your Instructions

You shall ensure that all instructions provided through the Applications are accurate, complete and true. In particular, the mobile phone number or email to which any Top-up is to be credited must be correctly identified. All confirmed instructions are final and binding upon you. EASY TOPUP and/or its service providers shall bear no liability or consequences related to the provision of incorrect, inaccurate or false information by you.

7. Transactions & Payment Methods

You may purchase Products through EASY TOPUP's Services using Visa, Mastercard, EasyPaisa, JazzCash, Apple Pay, Google Pay or any other payment methods available on the Applications from time to time.

EASY TOPUP shall accept liability for the non-execution or defective execution of Services, subject to your adherence with these Terms. Such liability shall be strictly limited to the amount of the unexecuted or defective Services.

8. Promotions

From time to time, EASY TOPUP or partner service providers will run promotions on the Applications. These promotions will be subject to additional terms and conditions displayed clearly on the Applications. You shall avail of any promotion in good faith and not misuse any promotional code provided to you.

9. Your Obligations

The equipment and devices necessary to access the Applications shall be provided and maintained by you at your own expense. You can download the mobile applications from the app stores free of charge. You are solely responsible for downloading any subsequent updates.

10. Third Party Services

EASY TOPUP will not check the accuracy or completeness of information or the suitability or quality of products and services offered by third parties. Any Vouchers purchased through the Services will have their own terms and conditions, including applicable expiry dates. Service providers are fully responsible for all aspects of their Products.

11. Withdrawal of Services

EASY TOPUP may disable your Account and suspend or withdraw the use of the Applications and/or Services upon reasonable prior notice, immediately upon breach of these Terms, or immediately upon insolvency or inability to pay any amounts due.

12. Intellectual Property Rights

EASY TOPUP owns all Intellectual Property Rights in the words "EASY TOPUP" and in any accompanying logo, as well as the domain names www.easytopup.ae and www.easytopup.pk. Reproduction, copying, modification or adaptation of any part of the Applications without EASY TOPUP's prior consent is prohibited.

13. Limited Liability

EASY TOPUP, its directors, employees, officers or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party arising out of or in connection with your use of the Applications, Products or the Services. No damages other than compensatory damages, strictly limited to the amount paid in relation to Services where fault lies solely with EASY TOPUP, shall be incurred.

14. Governing Law

This Agreement and the provision of Services will be governed by the laws of the United Arab Emirates. All claims or disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of UAE.

15. Variations of the Terms

EASY TOPUP reserves the right to modify, amend or vary these Terms for commercial or legal purposes. Any variation shall become effective 14 days after notice has been sent to you by email or by posting a message on the Applications.

16. Customer Care & Contact Information

If you have any questions about this Agreement or require assistance:

• Email: customercare@easytopup.ae
• Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates