No Refund on Digital Products

All products sold on the Easy TopUp platform — including international top-ups, gift cards, eSIMs, DTH pins, and utility payments — are digital in nature. Once a product has been purchased and delivered, it cannot be returned, exchanged, or refunded.

This policy exists because once a digital code or top-up is delivered, we have no way to verify whether it has been used or remains unused. We strongly encourage customers to double-check all details before confirming a purchase, including:

• The correct product type (top-up, gift card, eSIM, etc.)
• The correct mobile number or email for top-ups
• The correct store country and currency for gift cards
• The correct denomination or value

Our Guarantee

While we do not offer refunds on delivered digital products, we do provide a guarantee on the digital codes we supply. If a code delivered to you does not work, we will do our best to resolve the issue for you.

In such cases, please contact our customer support team as soon as possible through one of the following channels:

• Live chat within the EasyTopup app
• Email: customercare@easytopup.ae

Exceptions

Refund requests may be considered in the following exceptional circumstances:

• A product was charged but not delivered due to a system error on our end
• A duplicate charge occurred for the same transaction
• A demonstrably defective code that cannot be resolved by our support team

All exception requests are reviewed on a case-by-case basis and are subject to our investigation and approval.

Contact Us

If you have questions about this policy or wish to raise a concern, please reach out to us:

• Email: customercare@easytopup.ae
• Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates