Refund Policy

Please read this policy carefully before making a purchase on our platform.

Important: All of our products are digital codes which cannot be returned or refunded once purchased and delivered. Please make sure to choose the correct product before completing your purchase.

No Refund on Digital Products

All products sold on the Easy TopUp platform — including international top-ups, gift cards, eSIMs, DTH pins, and utility payments — are digital in nature. Once a product has been purchased and delivered, it cannot be returned, exchanged, or refunded.

This policy exists because once a digital code or top-up is delivered, we have no way to verify whether it has been used or remains unused. We strongly encourage customers to double-check all details before confirming a purchase, including:

Our Guarantee

While we do not offer refunds on delivered digital products, we do provide a guarantee on the digital codes we supply. If a code delivered to you does not work, we will do our best to resolve the issue for you.

In such cases, please contact our customer support team as soon as possible through one of the following channels:

Exceptions

Refund requests may be considered in the following exceptional circumstances:

All exception requests are reviewed on a case-by-case basis and are subject to our investigation and approval.

Contact Us

If you have questions about this policy or wish to raise a concern, please reach out to us: